Items ordered before 12 noon EST on our working days will be dispatched within 1-2 working days as long as the image provided is feasible. Please watch our Handy Tips video before placing an order to guarantee the best possible cutout. Our working days are Monday to Friday, excluding UK Public Holidays. All orders to Australia are shipped from the United Kingdom.

Our Lifesize Cutouts, Big Heads, and Pet cutouts are sent via a tracked courier service and take 7-10 working days to arrive. Please ensure that somebody is available to sign as parcels will not be left without a signature.

Our Mini Cutouts and Masks are sent by domestic service and take 10-14 working days. They are sent with an Affirmation of Delivery (AoD), it is cost prohibitive to send them tracked as standard.


At we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

All our Cutoutme products are personalised and made to order. We do not accept returns unless there is a fault with your finished item when it arrives.