Items ordered before 12 noon EST on our working days will be dispatched on the same day. Our working days are Monday to Friday, excluding Public Holidays.

Lifesize Cutouts, Big Heads and Large Pets
Courier Delivery – is by tracked courier service and takes 3 – 5 working days.  Please ensure that somebody is available to sign as parcels will not be left without a signature.

Mini Cutouts, Masks and Small Pets
Are sent by domestic service and takes 7 – 10 working days.

Masks and Minis are sent with an Affirmation of Delivery (AoD) It is cost prohibitive to send them tracked as standard.


At we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

If you simply change your mind and wish to return the item, we are delighted to issue a refund upon return of the item (providing it arrives in the same condition it was sent). You are responsible for the cost of return.